Returns & Refunds

We want every HUAVELLE order to feel considered, clear and well supported.

Cancellations

You may request a cancellation within 24 hours of purchase by emailing info@huavelle.com. After that point, work may already have started and cancellation cannot be guaranteed.

Returns

Unworn, non-custom pieces may be returned within 14 days of delivery. Items must be unused, in their original presentation box and returned in a condition suitable for resale.

Custom colors, personalized pieces and other made-for-you alterations are final sale unless the item arrives damaged, defective or incorrect.

How to request a return

1. Email info@huavelle.com with your order number and reason for return.
2. Wait for return instructions before sending the item.
3. Pack the silk flowers carefully in the original protective box.

Return postage for an eligible change-of-mind return is paid by the customer. Do not send returns without contacting us first.

Damage, defects or incorrect items

Email us within 72 hours of delivery with your order number and clear photos of the item and packaging. If the item is damaged, defective or incorrect, we will arrange an appropriate repair, replacement or refund at no additional cost.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected. Please allow 5–7 business days for processing; your bank may require additional time.